Shipping and Returns
Free shipping will automatically be applied to your qualifying minimum subtotal of at least $50; no code needed. The subtotal is the amount of your order after promotional codes are applied and does not include taxes or shipping. For domestic orders under $50, we offer a flat shipping rate of $4.95.
Orders typically take 2-4 business days to process before shipping and your order will ship from Vermont.
We do not currently ship internationally. Email us if you're interested: firstname.lastname@example.org
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
If you received a product purchased from our website as a gift and don’t wish to keep it, it may be eligible for exchange or store credit. The item must be unused and in the original packaging.
To start a return or if you have a return question, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can take care of you right away.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.